Returns policy
Address for Returns:

Unit PR1

IK Business Park

Phillips Road Blackburn

BB1 5FD

Return Policy Details:

Return Authorization:
Returns can only be initiated once you have received confirmation from our Customer Care team that the category of goods can be accepted back.
Please email Help@essentialmeds.co.uk to begin the returns process and receive instructions if your items are eligible for return.
Consumer Contracts Regulations:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received your complete order to notify us of items you are not completely happy with.
We must receive any item you wish to return within 7 calendar days of your email notification to complete your refund.
Return Conditions:
Items must be returned in the condition you received them, including keeping any hygiene seals in place. If the hygiene seal is broken, the return will not be accepted.
You are responsible for any postage incurred in returning the items to us. Unfortunately, we cannot refund postage on returned orders.
Non-Returnable Items:
Pharmacy-Only medicines and items with broken hygiene seals cannot be returned.
As a registered pharmacy, we are required to destroy any medications sent back to us.
Refund Process:
Refunds will be processed once we receive your returned items. Refunds are credited to the original payment method and will take 5-7 working days to appear in your account.
The Consumer Contracts Regulations allow us to reduce your refund if non-faulty items are returned damaged or used. This reduction may be up to 100% if the item cannot be resold.
Return Instructions:
Repackage items carefully and return them to the address above.
Include your order information and obtain a “Proof of Postage” from the Post Office to resolve any issues if the order is lost in transit.
Damaged and Faulty Items:
Under the Consumer Rights Act 2015, you can claim a refund on faulty goods within 30 days of receipt. We may offer a replacement or repair free of charge.
If you believe any items are damaged or faulty, please email us at care@pharmacyprime.com.
Refund Exclusions:
Items used or with broken hygiene seals cannot be returned unless they are damaged or faulty.
We are not responsible for items lost or damaged in the post. Secure packaging and proof of postage are required.
Cancellation Policy:
Once an order has been approved by our pharmacy team, it cannot be cancelled due to our fast dispatch process.
For unapproved orders, contact our customer service team to request a cancellation. We will do our best to accommodate, but cannot guarantee cancellation.
Liability:
Our maximum liability for failure to fulfil an order is limited to the price paid for that order.
For any questions or assistance, please contact our customer service team